Terms and Conditions

Making A Purchase

Making a purchase could not be easier. Just browse through our website, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, go to checkout and you will be asked for a few details that we need to be able to satisfy the order. We accept most credit and debit cards.

If you have a voucher then please type in the code when you checkout. Please note that loyalty stamps will not be given on any discounted items. Please note that online voucher codes.cannot be used on Janome sewing machines, workshops, fabric clubs OR already discounted items e.g. 2 for the price of £27.50 bundles.

We run a Quilt Room loyalty scheme. So for every £15 you spend (excluding sale items, bom, workshops and longarm quilting) you will receive a stamp. Collect 10 stamps to receive £10 off your next order!

By placing an order you accept to join our email newsleters. You can opt out by either emailing us at sales@quiltroom.co.uk or select 'unsubscribe' when you receive your first e-newsleter.

Shipping And Handling

Under £15 £1.95

£15.00 - £29.99 £2.95

£30.00 - £39.99 £3.95

£40.00 - £49.99 £4.95

more than £ 50 £5.95

All orders are processed between 1-3 working days and are sent first class Royal Mail. You will be informed if an item is temporarily out of stock.

All parcels to EEC Countries and other destinations will be charged at £10.95. If your overseas postage is substantially lower then you will be part refunded.

Delivery Schedule

We process all orders as quickly as possible between 1-3 working days and are sent first class Royal Mail. You will be informed if an item is temporarily out of stock.

Back Orders

If your item is not in stock, we will back order it for you and let you know.

Credit Card Security

Please be assured that this is a secure web site and no credit card details are held in clear text at any time on any web site. The 'Credit Card Verification Value' is the 3-digit security code that is on the back of your debit or credit card.

Guarantee

We guarantee your satisfaction. If you order arrives in poor condition or doesn't arrive at all - it's not your problem. We'll take care of it. If you are not happy with any item, for any reason, please return it to us in it's original packaging for a prompt refund or exchange. No delay - no problem.

Reaching Us

If you need to reach us, please email us on sales@quiltroom.co.uk. Alternatively, you can call on 01306 877307 or write to us at The Quilt Room Mail Order, 37-39 High Street, Dorking, Surrey, RH4 1AR, UK

Returns Policy

Should you wish to return or exchange goods then please return to our mail order address: 37-39 High Street, Dorking, Surrey, RH4 1AR.

Please note that only goods returned in orginal packaging will be entitled to a full refund.